• ITALY: €6.90 for orders up to €185. FREE for orders over €185 with standard shipping*
• EU countries: amount varies by destination (calculated at checkout)

* Any extra costs are calculated and shown explicitly as you place your order, for example in the cases below:

• transport of excessively bulky and/or heavy goods
• delivery to hard-to-reach locations (smaller islands, Venice, remote areas) .
• delivery to the floor (where possible and to be requested in advance)

• ITALY: usually 1-2 working days from dispatch*
• EU countries: usually 2-4 working days from dispatch, depending on the destination*
  
  *For Calabria, Sicily, Sardinia, other islands and remote areas, delivery takes an additional 24-48 hours.
  For particularly bulky goods, times may be longer.
  Items immediately available at the central warehouse are usually dispatched on the working day after the order, while goods held in external warehouses or at suppliers, inbound or made to order, may require additional days. See the availability details on each product.
  
  
  The average delivery times shown run from the moment the goods leave the warehouse and vary according to the location and the availability of the products.
  Should there be delays for exceptional reasons, we will notify you promptly by email or by phone.
  

The goods ordered are delivered by express courier, choosing the service best suited to the type of goods and the services requested.

Couriers usually deliver between 9.00 and 18.00 on working days and without prior notice. If you are not there, a notice is left and delivery is attempted again on the following days;

We recommend giving as the delivery address the place where you are easiest to find. For example at friends, relatives or your workplace, stating the name / company / firm / office and, if needed, the entryphone number or name, extension number, presence of a porter's lodge or other details.

Goods are delivered at street level.

No shipments are made in the following cases:

• For a total amount below 10 euro.
• For delivery to Livigno and Campione d'Italia.
• For delivery to Mail Boxes and to companies providing mail-forwarding services

What to do when the goods are delivered

On delivery you must check that:

• The number of packages being delivered matches the one stated in the accompanying document (waybill or delivery note).
• The packaging is intact, not damaged, wet or otherwise altered.

Any complaints must be raised immediately with the carrier, otherwise the product will be considered correctly delivered.

If the parcel is not perfectly intact, accept it SUBJECT TO INSPECTION:

next to your signature on the courier's delivery note, write clearly “ACCEPTED SUBJECT TO INSPECTION due to damaged parcel”, or in other cases always state the reason (e.g. “…due to opened parcel”, “…due to punctured parcel”, “…due to wet parcel”, etc.). If the signature is requested electronically, on the courier's touch screen device, ask for the “specific reservation” option to be selected.

If the parcel is so badly damaged that the contents have certainly been affected too, refuse the goods, clearly asking for the wording “GOODS REFUSED DUE TO DAMAGED PARCEL” to be written on the note.

Generic reservations cannot be used as grounds for recourse against the courier.

Alternatively, you can ask for the goods to be held at the depot of your choice, so that you can collect them at the times most convenient for you (on Saturdays too at some depots)

To request this, choose the courier depot nearest to you and enter it as the delivery address, including the wording “FERMO DEPOSITO” in the “NOTES” field

To find the depot nearest to you, see the couriers' websites*:

• TNT - Depot list

*For some orders it may not be possible to choose the courier for depot collection.