Warranty on products
Shop safely, knowing that you are always protected. We look after your rights after the purchase too. All products sold by Wellstore are covered by the manufacturer's commercial warranty and by the 24-month legal guarantee against lack of conformity, under Italian Legislative Decree 24/02.
How it works
Claiming under the warranty may involve requesting assistance from the Authorised Service Centres operating locally, following the procedures set out in the documentation inside the product packaging.
The manufacturer's commercial warranty is provided according to the procedures set out in the documentation inside the product packaging. If, following work by an Authorised Service Centre, the fault turns out not to be covered by the manufacturer's warranty, the Customer will be charged any inspection and repair costs required by the Authorised Service Centre, as well as transport costs if these were borne by Wellstore.
Replacements in the event of DOA (Dead On Arrival: product not working on delivery) take place only where expressly provided for by the manufacturer. The times for replacing or repairing the product depend exclusively on the manufacturer's policies.
Warranty conditions may vary from product to product: always read the user manual, as accessories, batteries and consumables may not be covered by the standard warranty.
24-month guarantee
The 24-month guarantee under Italian Legislative Decree 24/02 applies to products showing a lack of conformity, provided that the product is used correctly, in line with its intended use and with the attached technical documentation.
This guarantee is reserved for private Consumers (natural persons buying the goods for purposes unrelated to their professional activity, that is, making the purchase without entering a VAT number on the order form).
In the event of a lack of conformity, Wellstore will restore the product's conformity at no cost to the Customer, by repair/replacement, or will reduce the price, up to termination of the contract. If, following work by an Authorised Service Centre, the fault turns out not to be a lack of conformity under Legislative Decree 24/02, the Customer will be charged any inspection and repair costs required by the Authorised Service Centre, as well as transport costs if these were borne by Wellstore.
Should Wellstore for any reason be unable to return a product under guarantee to its customer (repaired or replaced), it may at its own discretion replace it with an identical product or one of equivalent features and value, or issue a discount voucher for the same amount, to be used on another product within 6 months.
Returning the product
Where applying the warranty requires the product to be returned, the Customer must return the item in its original packaging, complete in all its parts (including the packaging and any documentation and accessories: manuals, cables, etc.); to limit damage to the original packaging, we recommend placing it inside a second box; in all cases, avoid applying labels or adhesive tape directly onto the product's original packaging.
The Customer will be given a return authorisation number (RMA) which must be shown on the outside of the packaging, following the instructions provided in the relevant authorisation email.
